Shipping Policy

Order processing

We aim to process all orders within 3 days. Orders are not shipped on weekends or holidays. You will receive a confirmation email when your order has shipped.

Shipping methods and costs

We offer the following shipping options:

• Standard (Standard) – Free shipping .

Shipping Protection

At checkout, you may have the option to add Protected Shipping for an additional fee.

Protected Shipping is designed to provide additional protection for your order in the event of eligible shipping issues such as loss or damage during transit.

The exact coverage and claim requirements are determined by the shipping protection provider. If you purchase Protected Shipping and experience an eligible issue with your order, please contact us at support@pawshorizon.co with your order number and relevant details.

If you do not purchase Protected Shipping, your order remains subject to our standard shipping and refund policies.

Shipping regions

We ship worldwide. Shipping rates and delivery times may vary by destination.

If you do not see your location listed at checkout, please contact us to see if we can make arrangements.

Delivery estimates

Delivery times are estimates and begin from the date of shipping, not the order date. Delivery times vary by shipping method and destination. Delays may occur due to high order volumes or postal service problems.

Shipment confirmation and tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number. The tracking number will be active within 24 hours.

International shipping duties and taxes

Your order may be subject to import duties and taxes. We are not responsible for these charges.

Missing or lost packages

If you have not received your order, please check tracking. If it shows as delivered but you havent received it, contact us at support@pawshorizon.co within 7 days.

Returns and exchanges

If you need to return an item, please review our Return and Refund Policy.

Questions about shipping

If you have any questions about shipping, please contact us at support@pawshorizon.co